At Alburraq Bedding, we strive to deliver quality bedding and home textile products to your doorstep safely and on time. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and delivery-related terms.

Order Processing

Orders are processed after confirmation. We may contact customers by phone or message to verify order details before dispatch.

Most orders are prepared for dispatch within the timeframe communicated at the time of order confirmation. Customized and made-to-order products may require additional preparation time.

Delivery Time

Our standard delivery time is generally 2–5 business days after dispatch, depending on the delivery location and courier service.

Delivery may take longer during public holidays, sales events, adverse weather conditions, courier disruptions, or other unforeseen circumstances. Remote locations may also require additional time.

Business days exclude Sundays and public holidays where applicable.

Shipping Charges

Shipping charges vary according to the delivery zone, destination, parcel weight, dimensions, and courier service.

• Applicable shipping charges will be communicated or displayed at checkout, where available.
• Remote or special delivery zones may have higher shipping charges.
• Additional charges may apply to heavy or oversized parcels.
• Any additional charges will be communicated to the customer where reasonably possible before dispatch.

Delivery to Out-of-Service Areas

Some addresses may fall outside our courier partners' delivery coverage.

If your location is not serviceable, we will inform you and discuss possible alternatives, such as delivery to a nearby serviceable address or using another courier, subject to availability and additional charges.

If delivery cannot be arranged, we may cancel the order. Any advance payment will be handled according to our Refund Policy and applicable legal requirements.

Customized Products

Customized products are prepared according to the customer's selected size, design, color, or other specific requirements.

• Full or partial advance payment is required before production or preparation begins.
• The expected preparation and delivery timeline will be communicated during order confirmation.
• Changes or cancellations may not be possible once production has started.
• Customized products remain eligible for an appropriate remedy if they are defective, damaged, incorrect, or materially different from the confirmed specifications, subject to applicable law.

Order Tracking

After dispatch, we will share your tracking number and courier tracking link where available. Tracking information may take some time to appear in the courier's system.

Customers can use the provided tracking details to check shipment progress.

Damaged, Missing, or Incorrect Items

If your parcel arrives damaged, contains a missing item, or includes a product different from what you ordered, please contact us within 48 hours of delivery.

To help us investigate, please provide:

• Your order number and tracking details.
• Clear photographs of the parcel, shipping label, and affected product.
• A continuous unboxing video showing the sealed parcel and the contents being unpacked, where available.

Please retain the original packaging until the issue has been reviewed. We will investigate the claim and, where appropriate, arrange a replacement, exchange, refund, or another suitable resolution under our policies and applicable law.

An unboxing video is strongly recommended but will not automatically be the sole basis for deciding a claim.

Lost or Delayed Shipments

If your parcel has not arrived within the expected delivery period, contact us with your order number. We will coordinate with the courier to investigate.

If a shipment is confirmed lost, we will work with the customer to arrange an appropriate resolution in accordance with our policies and applicable legal requirements.

Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

If delivery fails because of an incorrect address, an unreachable phone number, or the recipient's unavailability, the courier may attempt redelivery or return the parcel.

Additional delivery or reshipping charges may apply when reasonably attributable to incorrect customer information or repeated failed delivery attempts. We will communicate any applicable charges before arranging reshipment.

Contact Us

For shipping inquiries, tracking assistance, or delivery-related concerns, please contact us through the official contact details listed

Phone: 03132854548

Email: [email protected]

Alburraq Bedding – Comfort Delivered to Your Doorstep.